Account & Data Deletion

Last updated: May 13, 2026 | Data controller: Beijing Baladuoduo Technology Co., Ltd. (“we”, “us”, or “the Company”).

This English version is provided for convenience. If there is any inconsistency with the Chinese text, the Chinese version shall prevail to the extent permitted by law.

1. Scope

This page applies to mobile applications and online services published or operated by us (collectively, “the Services”). Where a specific app provides supplemental in-app notices on account or data deletion, those notices apply together with this page; in case of conflict, the in-app notice governs for that app.

2. How to submit a deletion request

2.1 In-app deletion (recommended)

If your app provides an account system, you can typically self-serve a deletion request via:

• “Me” → “Settings” → “Account & Security” → “Delete Account”, or
• “Me” → “Help & Feedback” → “Delete Account”.

The app will display the scope and timeline before asking you to confirm. We recommend exporting any data you want to keep (such as your content or receipts) before submitting.

2.2 Web / email deletion

If you cannot log in or prefer to submit a request in writing, please email service@baladuoduo.com with the subject “Account & Data Deletion Request” and the following information so we can verify your identity:

• App name and version;
• Phone number or email used at registration (used only for verification);
• Device platform at registration (iOS / Android);
• Request type: account deletion, deletion of specific data, or both;
• Where helpful, evidence of account ownership (e.g., last login time, last order ID).

Verification information is used solely to process this request and will be deleted within a reasonable period after completion.

3. Data that will be deleted or anonymized

• Profile data: nickname, avatar, bound phone or email, birthday, gender, region, etc.;
• Credentials: password hashes, login tokens, and device bindings;
• User-generated content: text, images, audio/video, and comments you uploaded (content already legitimately quoted, reposted, or screenshotted by others may be outside our control);
• Activity records: browsing history, favorites, follows, likes, and search history;
• Support and feedback records: deleted or anonymized except where retention is required by law.

4. Data we may retain for legal or legitimate business reasons

• Transaction and invoice records: typically retained for at least 5 years under PRC e-commerce, accounting, and tax laws;
• Anti-fraud and security logs: typically retained for 180 days for incident review and lawful requests;
• Records required by law, court order, or lawful requests from authorities;
• Disputes: records related to an active or reasonably anticipated dispute, complaint, or claim are kept until resolved.

Once retention periods elapse, we delete or de-identify the data.

5. Processing time

• Identity verification: usually within 1–3 business days;
• Online deletion / anonymization: usually within 15 business days after verification;
• Backup and archive overwrite: typically within 90 days, following backup rotation cycles.

Deadlines may be reasonably extended for holidays, complex cases, or further verification, in which case we will inform you via your contact details.

6. Reversibility and impact

Deletion is final once executed; you will not be able to log in with the original account, recover orders, or continue paid features. You may register a new account afterwards, but data from the deleted account cannot be migrated.

If you only wish to withdraw a specific consent (e.g., stop marketing emails or turn off personalized recommendations) without deleting your account, please use in-app settings or contact us; we will action your request within a reasonable period.

7. Third-party app marketplaces and platforms

Apps downloaded from third-party marketplaces (such as Apple App Store, Google Play, Huawei AppGallery, Mi Store, OPPO Software Store, vivo App Store, Tencent MyApp) may also be subject to those platforms’ own data handling. Deleting your account with us does not automatically end your relationship with those platforms or remove data they hold; please contact them separately if needed.

8. Children and minors

If you are a parent or legal guardian and discover that a minor has registered or used the Services without your consent, please contact us with proof of guardianship and information identifying the minor’s account. We will prioritize the request after verification.

9. Contact

Beijing Baladuoduo Technology Co., Ltd.

If you disagree with the outcome, you may request a review by us, or lodge a complaint with the competent regulator under applicable law.